Terms And Conditions

Copyrights

Our company philosophy is to grant you ownership of the content we deliver under the terms below. The final product we created has no rights; you can utilize it in whatever you see fit.

Payment

We demand full payment in advance for any services we render, with the client being partly responsible for financing the tax.

Revision

Our 14-day time limit for revisions can also be extended in the case of exceptional circumstances.

The following categories apply to the turnaround time for revisions:

Revision turnaround time for projects that require 24 hours of urgency shall be 24 hours.
Projects requiring 24 to 48 hours of speed must have a 48-hour turnaround time for revisions.
Revision turnaround time shall be 72 hours for projects requiring more speed than 48 hours.

Conditions for a Project

Before starting the job, our Carlson Publications have one-on-one conversations with each client to review the requirements. Then, based on our established terms and conditions at the beginning of the project, we make sure to transmit any differences caused in the services to you.

Refund Procedure

Your refund will be handled after the deduction of transactional charges, which are $150 or 10% of the purchase price, whichever is smaller, as long as you request a full refund before submitting your Work.

After the purchase but before 90 calendar days have passed, no refunds will be issued.

Once the order is paid for, we do not automatically refund the services. Therefore, the client is not entitled to a refund for "Change of Mind," and Carlson Publications are not required to offer one.

75% of the purchase price must be paid once your manuscript has been turned in but before design work starts (design work includes but is not limited to any formatting, editing, image arrangement, corrections, resizing, and pre-production)

50% of the purchase price once design work starts but before final approval.

No Refund will be made upon your final approval of the Work.

Within 7 days following the completion of your order, send us a refund request if you are unhappy with our services. We must offer a percentage-based refund upon your dissatisfaction with our many revision policies. However, refund requests must be submitted within the required window to satisfy both parties.

Terms of Use

The services offered by the company are included in the data provided by Carlson Publications. It is not restricted, however; we make no additional recommendations or provide any certifications, warranties, or guarantees.

Our business severely disclaims all liability for any losses or damage resulting from careless mistakes made on this website.

Our business will not be held responsible for any performance issues, operational delays, omissions, disruptions, communication gaps, theft, data loss, or unauthorized access to the information on the website.

By accepting our terms and conditions, you agree to indemnify and keep the firm and its subsidiaries harmless from and against any third-party claims, liabilities, losses, damages, or expenditures resulting from or connected to (iii) Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right. (a) Your access to or use the website and the services supplied. (b) Your violation of these Terms of Use.

No partnership, joint venture, or employment connection between the company and its clients is created by the agreement made with the website.

Email & Mobile Phone Policy

1. Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from Carlson Publications. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.

2. Carrier Charges Disclosure

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

3. Stop & Unsubscribe

If you wish to stop receiving emails or mobile communications, you can:

For emails, click the "unsubscribe" link located at the bottom of any email you receive from us.
For mobile communications, reply "STOP" or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.

4. Frequency of Communication

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.

5. Security of Information

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

6. Changes to Policy

Carlson Publications reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

7. Contact Us

If you have any questions or concerns regarding this policy, please contact us at support@carlsonpublications.com.

SMS and Email Terms & Conditions

1. Overview

By subscribing to our SMS and email communication services, you agree to receive text messages and emails from Carlson Publications These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.

2. Opt-In Process

SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g., "YES"), you agree to opt in to receive SMS messages from Carlson Publications.

Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.

3. Message Frequency

SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively.

Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.

4. Opt-Out Process

SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our messages with the word "STOP". Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.

Email Opt-Out: To unsubscribe from our email communications, click the "unsubscribe" link provided at the bottom of any email we send. You can also contact us directly at support@carlsonpublications.com to request removal from our email list.

5. Cost

SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details.

Email: There is no charge for email communications.

6. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

7. Support

If you have any questions or need assistance with our SMS or email services, please contact our support team at support@carlsonpublications.com or call us at +1 (877) 495-2172.

8. Modifications

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.

9. Compliance

We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.